Negotiation provides an opportunity for final settlement of a dispute that can be more flexible and creative than a resolution following litigation. A negotiated settlement, unlike the result reached after litigation, is one to which all parties have agreed.
A successful negotiation is possible with the use of a "neutral" - a mediator - who brings to the negotiation process objective and impartial points of view. Chet's involvement as a mediator usually results in a mutually satisfactory, cost effective solution. (Results)